Frequently Asked Questions
Everything you need to know about our home electrical solutions.
What is the standard delivery timeline for my order?
Most orders are processed within 24 hours and delivered within 3-5 business days, depending on your location and the size of the appliance.
How do I claim a warranty for my Orient Electric product?
You can register your product on our website using the serial number. To claim a warranty, please contact our customer service team with your proof of purchase and original warranty card.
What is your return and exchange policy?
We offer a 7-day return policy for products that are received in damaged condition or have manufacturing defects. Items must be in their original packaging with all accessories included.
Are installation services provided for ceiling fans and air coolers?
Yes, we offer professional installation services for select product categories. You can book an installation appointment through our helpline or by selecting the 'Installation' add-on during checkout.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a tracking ID via SMS and email. You can use this ID on our 'Track Order' page to see real-time updates.