Returns & Exchanges

At Orient Electric, we stand behind the quality of our home appliances and lighting solutions. If you are not completely satisfied with your purchase, you can return your item within 10 days of delivery for a hassle-free refund or replacement.

Return Process

• 1.
  Initiate Request

  Log into your Orient Electric account and visit the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Quality Inspection

  Ensure the product is in its original packaging with all warranty cards, manuals, and accessories included for a successful inspection by our logistics partner.

• 3.
  Free Doorstep Pickup

  Once your request is approved, our courier service will schedule a convenient pickup time from your registered delivery address at no additional cost.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes quality checks, your refund will be initiated to your original payment method within 5-7 business days.